What action does the intake and resolution department take if a complaint can be resolved informally?

When a complaint can be resolved informally, the intake and resolution department typically handles the complaint directly. This approach emphasizes the importance of addressing issues at an early stage and provides an opportunity for the parties involved to come to a mutual understanding without the need for more formal interventions.

By managing the complaint in-house, the department can facilitate discussions, mediate between the parties, and work towards a resolution that meets the needs of both the complainant and the respondent. This method not only saves time and resources but also helps maintain relationships and promotes a sense of cooperation.

In scenarios where informality is suitable, it is recognized that many disputes can be settled amicably through dialogue, avoiding the procedural complexities and potential adversarial nature of formal complaints that might involve legal proceedings or disciplinary actions.